Refund policy

• Returns accepted for 30 days
• Customer provides return shipping
• No restocking fee
• No final sale items

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please include a copy of your return request in the package.

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your store account: 
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved please return it using one of the addresses below. After the product is returned, you may receive a refund.

Please note that returns will need to be sent to the following address:

If shipping USPS: Falling Creek Camp Store Returns, PO Box 98, Tuxedo, NC 28784.

If shipping UPS/FedEx: Falling Creek Camp Store Returns, 816 Falling Creek Camp Rd, Zirconia, NC 28790.

You can always contact us for any return question at store@fallingcreek.com.